High Standard Or Service
At Pet Secure we take our service standards seriously. We will provide you with a guaranteed level of service to meet and exceed your expectations.
If we can't help you on the spot we will always get back to you within the timeframe promised.
If you feel that we do not live up to the standards we promise, you will have access to a senior manager who will deal with you personally.
We have people, not automated answer machines to take your call.
Please read the quotations below from just a few of our many satisfied customers:
"Efficient service, quick and reasonable quote"
"No messing about - straight to business, easily achieved the desired results"
"Efficient phone service, it appeared that I was valued as a client"
"Easier than other companies to do business with"
"No call centre and I get straight through to the person I have dealt with in the past."
"Pet Secure helped me select the right cover for my Pet. Very friendly and professional"
Customer Complaints Procedure
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations we are equally committed to dealing with any complaint in a thorough and professional manner.
Our full detailed complaints procedure can be downloaded by clicking here.
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